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FAQs

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Are there any penalties for providing false information during the KYC process
Yes, providing false information during the KYC process can be considered a criminal offense and can result in penalties such as fines or imprisonment, depending on the laws and regulations of the country. It's best to always provide accurate and honest information during the KYC process.
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What happens if my KYC information is not accepted
The company may require additional information or documentation to verify your identity. If they are unable to verify your identity, they may not be able to provide you with their services.
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Can I use a digital copy of my ID for KYC
It depends on the company's policy. Some companies may accept digital copies, while others may require a physical copy.
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Is my personal information safe during the KYC process
Most companies use secure systems to store and process personal information. However, it is important to ensure that the company you are providing information to is reputable and has a good track record of protecting personal data.
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What happens if I don’t want to provide my personal information for KYC
If you do not provide the required information, the company may not be able to provide you with their services.
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